Refund policy

Refund and Return Policy

We want you to love your order. If you are not completely satisfied, you may request a return within 30 days of receiving your item.

Eligibility: Items must be unused, in their original condition and packaging, with proof of purchase. For hygiene and safety reasons, opened pet chew items and personal care items cannot be returned unless they arrive damaged or defective.

How to start a return: Email us at mavitan0695@gmail.com with your order number and the reason for the return. We will reply within 2 business days with return instructions. Items sent back without first requesting a return will not be accepted.

Damaged, defective or wrong items: If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with photos of the item and packaging. We will send a free replacement or issue a full refund, and you will not need to pay for return shipping.

Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

Return shipping: Unless the item is damaged, defective or incorrect, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

Exchanges: The fastest way to get a different item is to return the item you have and place a new order.

Cancellations: Orders can be cancelled free of charge within 12 hours of purchase if they have not yet shipped.

Questions: Contact MaviTan LLC at mavitan0695@gmail.com.